{"id":12,"date":"2026-05-30T02:13:05","date_gmt":"2026-05-30T02:13:05","guid":{"rendered":"https:\/\/147.182.220.43\/?page_id=12"},"modified":"2026-05-30T03:06:14","modified_gmt":"2026-05-30T03:06:14","slug":"mesa-de-ayuda","status":"publish","type":"page","link":"https:\/\/smartservicedesk.tech\/?page_id=12","title":{"rendered":"MESA DE AYUDA"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Mesa de Ayuda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfC\u00f3mo funciona nuestra Mesa de Ayuda?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestra Mesa de Ayuda est\u00e1 dise\u00f1ada para atender<br>y resolver incidencias tecnol\u00f3gicas de manera<br>r\u00e1pida y eficiente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccb Proceso de Atenci\u00f3n:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Registro del Ticket<br>El usuario reporta su problema a trav\u00e9s del<br>formulario de contacto o por tel\u00e9fono.<\/li>\n\n\n\n<li>Clasificaci\u00f3n<br>Nuestro equipo clasifica la incidencia seg\u00fan<br>su prioridad: Alta, Media o Baja.<\/li>\n\n\n\n<li>Asignaci\u00f3n<br>El ticket es asignado al t\u00e9cnico especializado<br>m\u00e1s adecuado para resolver el problema.<\/li>\n\n\n\n<li>Resoluci\u00f3n<br>El t\u00e9cnico contacta al usuario y resuelve<br>la incidencia en el menor tiempo posible.<\/li>\n\n\n\n<li>Cierre y Seguimiento<br>Se verifica la soluci\u00f3n con el usuario y<br>se cierra el ticket satisfactoriamente.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u23f1\ufe0f Tiempos de Respuesta:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prioridad Alta: 1 hora<\/li>\n\n\n\n<li>Prioridad Media: 4 horas<\/li>\n\n\n\n<li>Prioridad Baja: 24 horas<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Mesa de Ayuda \u00bfC\u00f3mo funciona nuestra Mesa de Ayuda? Nuestra Mesa de Ayuda est\u00e1 dise\u00f1ada para atendery resolver incidencias tecnol\u00f3gicas de manerar\u00e1pida y eficiente. \ud83d\udccb Proceso de Atenci\u00f3n: \u23f1\ufe0f Tiempos de Respuesta:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartservicedesk.tech\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartservicedesk.tech\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartservicedesk.tech\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartservicedesk.tech\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartservicedesk.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":2,"href":"https:\/\/smartservicedesk.tech\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":28,"href":"https:\/\/smartservicedesk.tech\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/28"}],"wp:attachment":[{"href":"https:\/\/smartservicedesk.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}